Research Challenge:
“How Might we improve the experience of health care for everyone involved?”
Inspired by the Student Service Design Challenge, I worked with a small team through a deep dive into understanding and addressing this complex issue. We started by framing our challenge, scoping potential problems and obstacles, and gathering relevant data at both state and regional levels to define the landscape. With this foundation, we developed personas and stakeholder maps to empathize with our users and understand the motivations and pain points of each stakeholder. Conducting stakeholder journeys further illuminated each role’s impact within the healthcare ecosystem. We then held empathy interviews with various possible stakeholders, revealing critical insights that allowed us to approach the problem holistically and identify actionable solutions for a more seamless healthcare experience."
Inspired by the Student Service Design Challenge, I worked with a small team through a deep dive into understanding and addressing this complex issue.
As Project Manager, I was tasked with maintaining our teams overall function and progression. I also organized our presentation by labeling areas, creating graphics, and visually displaying insights gathered from our stakeholder interviews. I ensured that each graphic effectively conveyed our findings, helping the team communicate key points clearly. By structuring the information thoughtfully, I made complex data accessible for our audience and highlighted our team’s research-driven approach.
Starting with local context, we dove into the facts and history of healthcare in Vermont
Understanding the depth and scope was integral to identifying and empathizing with our stakeholders.
